COLLECTION
We do not shift the problem to the debtor, but solve it together. Real help, clear solutions and concern about every person.
INVESTMENT
We do not shift the problem to the debtor, but solve it together. Real help, clear solutions and concern about every person.
RESOLVING DEBT PROBLEMS
We do not shift the problem to the debtor, but solve it together. Real help, clear solutions and concern about every person.
Tools & Technology
- In-house CRM system, Autodialer and SMS blaster
- Integrated voice recording and document indexing
- 24-hour CCTV monitoring
Quality & Reputation
- Code of conduct on OJK standard.
- Call recording and monitoring.
- Continuous staff training
Process & Methodology
- Real time call productivity monitoring and reporting
- Detailed KPIs: Outgoing calls, contacted calls, PTPs, payments,..
- Taylor-made collection strategies by client and product
We Deliver
We provide sophisticated contact centre systems:
Team – operators and managers of SBK Solutions working close together to achieve the highest efficiency Infrastructure – SBK Solutions provides its own tools (Hardware, Software, and Premises) for call centre.
Workplace – above mentioned teams are located in the same call centre with outstanding environment and working culture
CRM – SBK Solutions uses own developed CRM software that was created especially for our style of the over the phone high tech call centre.
Processing large amount of cases – at SBK Solutions we are experienced to process large amount of cases, with a higher efficiency than competitors. Each phase is continuously linked to the previous phase. Using this formula we are maximizing the speed of cash flow and lowering the cost for our clients.
Scope Of Service
We provide sophisticated contact centre systems:
Auto-dialler:
- Identifying caller if it is a customer or answer machine with our own developed function Call Management System
- Account distribution, priority call, control hold time
Auto-Recording - Record and log every conversation between operator and customer
Online monitoring - Real time staff productivity report such as number of calls, contacted calls, bounched calls
Statistics of calls - Able to see statistics of every calls such as missed calls, outgoing calls, incoming calls
Head Office:
Graha Arda
Building 6th floor
Jl. HR.Rasuna Said kav B-6 Jakarta 12910
Telp : +62 21 520 1135
info[at]sbksolutions.co.id
www.sbksolutions.co.id
Operational Office 1
Perkantoran Wisma Mitra Sunter lt-15 no 1503,
Jl. Mitra Sunter Boulevard no 16
Sunter Jaya, Jakarta 14360.
Telp :+62 31173412
info[at]sbksolutions.co.id
www.sbksolutions.co.id
Operational Office 2
Jl. Gatot Kaca 4 Pepe, Gedongan, Colomadi, Karanganyar
Surakarta – Jawa Tengah
info[at]sbksolutions.co.id
www.sbksolutions.co.id